Help & Support, made simple.
Verified fixes for common questions, direct access to self-service tools, and human engineering support when you need it.
Documentation
Complete guides for fields, logic rules, themes, and webhooks.
Self Diagnostics
Instant checks for payment sync, credit logs, and response exports.
Direct Support
Reach our core engineering team directly with zero automated queues.
Frequently asked questions
Straightforward solutions for billing, editor controls, and submission data.
Self-service diagnostics
Instant tools you can run directly inside your workspace before contacting support.
Payment Re-Check
Directly query the payment gateway to apply pending plan upgrades or credit top-ups.
Credit Audit Log
Inspect the exact credit cost, timestamp, and token usage for every assistant edit.
Fresh Data Export
Export responses with fresh 7-day presigned download links for respondent files.
Live API Health
Real-time probe measuring server uptime, database latency, and storage availability.
Still need help?
Reach out with your question or form link. Our engineering team reads every inquiry directly with fast, actionable responses.